- How do I order Gift Cards and E-Gift Cards?
Can I get a discount for a Bulk Purchase?
Discounts for bulk purchases are available. Below is the qualifying discount structure:
- £1,000 to £19,999 -2.5% discount
- £20,000 to £49,999 -4% discount
- £50,000 and above –5% discount
Can I pay for my Gift Card order with a credit or debit card?
Unfortunately, we are not able to accept payment by credit or debit card.
Orders will be despatched following receipt of payment via BACS or CHAPS.
To make a payment for an order placed online please follow the details provided in the confirmation email or call our team on 0370 0101 351.
When will my order arrive?
Once we have received payment for your order we will despatch your products as below:
- Gift Cards –within 2 working days.
- E-Gift Cards –within 2 working days.
E-Gift Cards will be available to download via a secure login to our system.
What’s the expiry date on Gift Cards and Vouchers?
There is a rolling 24-month expiry date on all Gift Cards.
The expiry date is reset with every use at the till, including balance enquiries at the customer services desk.
You can also find out your expiry date by calling customer services on 0800 63 62 62.
Gift vouchers and Food Tokens also have an expiry date which is clearly printed on the reverse of the Voucher.
E-Gift Cards have an expiry date of 24 months
Can you top up Gift Cards instore?
B2B gift cards and E-Gift Cards cannot be topped up in-store.
Is change given in business to business Gift Cards or Vouchers?
We cannot give change at the checkout and Gift Cards or Vouchers cannot be exchanged for cash.
How do card holders know how much money is left on the card?
Once you have purchased something with your Gift Card or E-Gift Card you will be given a till receipt and a Gift Card statement which will show your opening and closing balance.
You can also hand over your GiftCard or E-Gift Card to a cashier at the till or at the customer service desk and they will swipe it for you to find out the balance.
Alternatively, you can scan the QR code on the back of the Gift Card to receive an instant balance.
There is also a telephone helpline to call – 0800 636362
Can I use Gift Cards or Vouchers to buy groceries online at Sainsburys.co.uk?
At present you are unable to use your Gift Card online. However, we are working at trying to make this available for our customers.
Do I get Nectar points when I redeem my Gift Cards or Vouchers?
Yes, all Vouchers, Gift Cards and E-Gift Cards redeemed earn Nectar points instore on relevant products.
What can I buy with the Gift Cards and Vouchers?
Sainsbury’s Gift Cards, Vouchers and E-Gift Cards can be used to purchase most products in stores. As part of our terms and conditions, the following products and categories cannot be purchased with a Sainsbury’s Gift Card, voucher or E-Gift Card;
- Branded Gift Cards
- Scratch Cards
- LPG AUTOGAS
- Pay Point product and services
- Prescription products
- Infant Formula
- Tobacco and related products
- BT phone cards
- E TOP-UP Savings stamps
- Postage Stamps
- National Lottery products
- Car park tickets
- Online delivery charges
- Concession coffee shops, restaurants or vending machine purchases
- Petrol or products within petrol stations (apart from when using a petrol card).
Food Tokens have the additional exclusion of alcoholic beverage products.
Can I use my Gift Cards or Vouchers for purchases in petrol stations?
From 16th October 2012 you will no longer be able to use your Gift Card and Vouchers in petrol stations.
Can the Gift Cards or Vouchers be used in concessions?
Our concessions cannot accept our Gift Cards or Vouchers, but all Sainsbury’s coffee shops do accept them.
Can I use my Gift Cards or Gift Vouchers in Sainsbury’s Local in partnership with Euro Garages?
We cannot accept Gift Cards or Gift Vouchers at Sainsbury’s Local in partnership with Euro Garages.
Can I use my Sainsbury’s Gift Cards or Gift Vouchers in Argos?
We cannot currently accept Sainsbury’s gift cards and vouchers in Argos stores and cannot accept Argos gift cards and vouchers in Sainsbury’s stores.
Can I transfer my Gift Voucher or gift card balance onto a Gift Card instore?
No, you are unable to transfer from a voucher or B2B Gift Card to a store Gift Card.
How can I check my account with you – I need to see what invoices I have paid?
Please call 0370 0101 351. Our customer services team will be happy to check your account for you.
- Can you fulfil my order to the individual recipient?
If you are a school, you should have been contacted by the Government’s chosen provider detailing the National Voucher Scheme for the provision of funds for free school meals. Please click here for the full government guidance.
Alternatively, if you still wish to order your e-gift cards directly from us please call 0345 640 0889 where we have a dedicated team who can help.
We hope you find what you’re looking for amongst these frequently asked questions. If not feel free to call us on 0370 0101351.