FAQ

Discounts for bulk purchases are available. Below is the qualifying discount structure:

• £1,000 to £19,999 -2.5% discount
• £20,000 to £49,999 -4% discount
• £50,000 and above –5% discount

For ongoing/repeat business please contact our team directly on 0345 640 0889 or email us at afb.giftcards@argos.co.uk.

Unfortunately, we are not able to accept payment by credit or debit card.

Orders will be despatched following receipt of payment via BACS or CHAPS.

To make a payment for an order placed online please follow the details provided in the confirmation email or call our team on 0345 640 0889.

Once we have received payment for your order we will despatch your products as below:

• Gift Cards –within 2 working days.
• E-Gift Cards –within 2 working days.

E-Gift Cards will be available to download via a secure login to our system.

There is a rolling 24-month expiry date on all Gift Cards.
The expiry date is reset with every use at the till, including balance enquiries at the customer services desk.

You can also find out your expiry date by calling customer services on 0800 63 62 62.

Gift vouchers and Food Tokens also have an expiry date which is clearly printed on the reverse of the Voucher.

E-Gift Cards have an expiry date of 24 months

B2B gift cards and E-Gift Cards cannot be topped up in-store.

We cannot give change at the checkout and Gift Cards or Vouchers cannot be exchanged for cash.

Once you have purchased something with your Gift Card or E-Gift Card you will be given a till receipt and a Gift Card statement which will show your opening and closing balance.

You can also hand over your GiftCard or E-Gift Card to a cashier at the till or at the customer service desk and they will swipe it for you to find out the balance.

Alternatively, you can scan the QR code on the back of the Gift Card to receive an instant balance.

There is also a telephone helpline to call – 0800 63 62 62

If you have a physcial plastic gift card, unfortunately these cannot be redeemed online.  We are working on it and are hoping to have this available soon,

If you have a digital E-Gift card you will be able to use this online at www.sainsburys.co.uk

Yes, all Vouchers, Gift Cards and E-Gift Cards redeemed earn Nectar points instore on relevant products.

Sainsbury’s Gift Cards, Vouchers and E-Gift Cards can be used to purchase most products in stores. As part of our terms and conditions, the following products and categories cannot be purchased with a Sainsbury’s Gift Card, voucher or E-Gift Card;

• Branded Gift Cards
• Scratch Cards
• LPG AUTOGAS
• Pay Point product and services
• Prescription products
• Infant Formula
• Tobacco and related products
• BT phone cards
• E TOP-UP Savings stamps
• Postage Stamps
• National Lottery products
• Car park tickets
• Online delivery charges
• Concession coffee shops, restaurants or vending machine purchases
• Petrol or products within petrol stations (apart from when using a petrol card).

Food Tokens have the additional exclusion of alcoholic beverage products.

From 16th October 2012 you will no longer be able to use your Gift Card and Vouchers in petrol stations.

Our concessions cannot accept our Gift Cards or Vouchers, but all Sainsbury’s coffee shops do accept them.

We cannot accept Gift Cards or Gift Vouchers at Sainsbury’s Local in partnership with Euro Garages.

We cannot currently accept Sainsbury’s gift cards and vouchers in Argos stores and cannot accept Argos gift cards and vouchers in Sainsbury’s stores.

No, you are unable to transfer from a voucher or B2B Gift Card to a store Gift Card.

Please call 0345 640 0889. Our customer services team will be happy to check your account for you.

Yes, we can. We understand that your business requirements will be bespoke and would like to discuss them in more detail with you. Please contact our team directly on 0345 640 0889 or email us at afb.giftcards@argos.co.uk.