Need some answers? Read our frequently asked questions.
How do I order gift vouchers/cards?
You can place your order online here or by calling our team on 0870 0101 351. You can also email your request to incentives@sainsburysbusinessdirect.co.uk
How can I check my account with you - I need to see what invoices I have paid?
Click here to go to our account login page. It will take you through how to set up an account with us or allow you to log in if you've already created an account. If you have any problems please call 0870 0101 351.
I have been asked to set up a staff incentive/motivation scheme using gift vouchers and gift cards. Can you advise me what I should take into consideration?
Take a look at our page 'Creating your company incentive scheme', where you'll find some key points to help you plan an incentive scheme. We're also here to answer any of your questions so please call us on 0870 0101 351.
Is change given on business-to-business gift vouchers or cards?
We cannot give change at the checkout and gift vouchers and cards cannot be exchanged for cash.
How do card holders know how much money is left on the card?
Once you have purchased something with your card you will be given a till receipt and a gift card statement which will show your opening and closing balance. You can also check your balance on this website. Alternatively, please hand over your card to a cashier at the till or at the customer service desk and they will swipe it for you to find out the balance. There is also a telephone helpline to call - 0800 636262.
Can I use gift cards or vouchers to buy groceries online at Sainsburys.co.uk?
At present you are unable to use your card online. However, we are working at trying to make this available for our customers.
Do I get Nectar points when I redeem my vouchers/cards?
Yes, all vouchers and cards redeemed earn Nectar points instore.
Are they accepted in petrol stations?
Yes, they are accepted in Sainsbury's petrol stations and also Sainsbury's coffee shops, which make them particularly handy for people on the move.
Can the vouchers and cards be used in concession stalls instore?
Our concessions cannot accept our gift vouchers and cards, but all Sainsbury's coffee shops do accept them.
Can you provide images and logos to use on promotional material?
Yes we can. Please contact Olivia Lawrence on 01892 546599 who will be happy to supply you with the latest logos and product images. Please note that we must have final sign off on all artwork where the Sainsbury's logo appears.
