Need some answers? Read our frequently asked questions.
How do I order gift vouchers/cards?
You can place your order online here or email us your request to email@example.com. If you would like to talk to a member of our team please call 0870 0101 351.
How can I check my account with you - I need to see what invoices I have paid?
Click here to go to our account login page. It will take you through how to set up an account with us or allow you to log in if you've already created an account. If you have any problems please call 0870 0101 351.
I have been asked to set up a staff incentive/motivation scheme using gift vouchers and gift cards. Can you advise me what I should take into consideration?
Take a look at our page 'Creating your company incentive scheme', where you'll find some key points to help you plan an incentive scheme. We're also here to answer any of your questions so please call us on 0870 0101 351.
Is change given on business-to-business gift vouchers or cards?
We cannot give change at the checkout and gift vouchers and cards cannot be exchanged for cash.
How do card holders know how much money is left on the card?
Once you have purchased something with your card you will be given a till receipt and a gift card statement which will show your opening and closing balance. Alternatively, please hand over your card to a cashier at the till or at the customer service desk and they will swipe it for you to find out the balance. There is also a telephone helpline to call - 0800 636262.
Can I use gift cards or vouchers to buy groceries online at Sainsburys.co.uk?
At present you are unable to use your card online. However, we are working at trying to make this available for our customers.
Do I get Nectar points when I redeem my vouchers/cards?
Yes, all vouchers and cards redeemed earn Nectar points instore.
Can I use my giftcard/voucher for purchases in petrol stations?
From 16th October 2012 you will no longer be able to use your card and vouchers in petrol stations.
Can I transfer my gift voucher balance onto a gift card in store?
No, you are unable to transfer from a voucher to a store gift card.
Can the vouchers and cards be used in concessions?
Our concessions cannot accept our gift vouchers and cards, but all Sainsbury's coffee shops do accept them.